Returns & Exchanges

Retail orders can be returned within 7 days of delivery if unused and in original packaging. Contact us to initiate a return.

Because natural shell varies piece to piece in colour and grain, minor natural variation is not a defect and is not eligible for return on that basis alone.

Wholesale, bulk and custom orders are final sale — these are produced or reserved specifically against your specification.

To start a return, email hello@mypearlcraft.com with your order number.