Delete Your Account

Deleted immediately and permanently:

• your name, email address and phone number on the account
• your saved delivery addresses
• your password and sign-in (you can no longer log in)
• the link between your login and your past orders

Kept, because the law requires it:

• order and invoice records (item, amount, GST, delivery details on the order) — for up to 8 years under Indian tax and accounting law. They are used only for tax, legal and dispute purposes.
• payment records held by Razorpay under their own legal obligations.

Wholesale or contact enquiries you sent are separate; to have those removed too, mention it in your email (see below).

Deletion cannot be undone. Please make sure you have no order still on its way that you may need to track or return — you can still track an order with its order number after deleting.

On the website: sign in and you will return to this page with a delete button.

In the Android app: open Account → scroll down → Delete my account → enter your password and confirm.

Cannot sign in, or forgot the password? Email info@mypearlcraft.com from the email address registered on your account, with your registered phone number. We verify it and delete the account within 7 days and confirm by email. (New checkout accounts use a default password that you can recover from the forgot password page.)